You are viewing lj_ads

Previous Entry | Next Entry

kpremium advertisements

(I'm posting for Patty, since she's out of the office today.)

It looks like one of our advertisers possibly managed to sneak past our ad guidelines. The kpremium ad is designed and targeted for people in Western Europe and Australia, and we've received reports from people in those regions, indicating that it's doing obnoxious things with the browsers -- shrinking the window and generating popups. (Many people mentioned "ErrorSafe" in particular.)

We're looking into the exact cause of the problem, but until then, we've paused the kpremium ad from appearing in the rotation; we figure it's much better for us to temporarily remove it from the rotation while we investigate what's going on, than to leave it in the rotation for longer than necessary. We're all very sorry that this got past us and that it took us a few days before we could do anything. Thank you to everyone who reported these -- we're in the US, so we aren't running into the problem ourselves, but it's your reports that are helping us figure out what's going on.

Comments

( 85 comments — Leave a comment )
christine
Jun. 23rd, 2006 06:10 pm (UTC)
Thank you for letting us know what's happening, and for freezing the ads when you found out there was a problem.
nnaylime
Jun. 23rd, 2006 06:53 pm (UTC)
Thanks, Abe!!
soph
Jun. 23rd, 2006 08:09 pm (UTC)
I';m in the UK, and when I tested, I got the ad too. I wrote an entry about it, coming to the conclusion that it wasn't LJ's fault.
coffeechica
Jul. 5th, 2006 04:05 pm (UTC)
Yes, thank you for all your help in diagnosing. The report that came into us that you helped prepare was part of what helped track it down. Thank you so much!
ngakmafaery
Jun. 23rd, 2006 08:14 pm (UTC)
...and not to be mean, but thank you very much for not saying unprofessional childish rubbish like 'my bad' repeatedly, and seeming to not know what's really going on. It looks like maybe you earned your job instead of having a boyfriend or girlfriend in the office, which is the impression some of the giggly duh 'my bad', and 'oh, yeah, that's right, and we're wrong again, um, even though I just said the opposite' helpless hand-wave posts can give...
nullum
Jun. 24th, 2006 06:47 pm (UTC)
"my bad" not necessarily bad
I share your interest in having responsible and intelligent responses to
personal (or organizational) faults. Lest the phrase "my bad" be unnecessarily
tarnished by its use as an example here of the opposite, allow me to mention
what I think to be its value.

I believe this phrase provides societal value in equipping otherwise
inarticulate communicators with a comfortable means of admitting fault. An
alternative far too often taken is simply to deny fault, and that denial
entrenches itself because reversal of it compounds the appearance of fault.
Saving face was the initial reason for the irresponsible attempt to dodge blame.

Admitting fault is difficult to do for a variety of factors, but primarily for a
desire to maintain visible status. In any time when inconstant or ignorant
parenting can promote disunity from others or a general sense of distrust, self
valuation suffers. (The relation may not be obvious.) By scrabbling for
societally-measured criteria of worth, individuals try to stock up on esteem.
Being evidently faulty seems to lose one stock, thereby losing worth.

A feeling of unworthiness exacerbates the perception of disunity which in turn
exacerbates the perception of unconcern or even malice from others. This
distance facilitates behavior like robbing you or blowing you up or tying you to
a fence in almost-freezing winter and beating you just about dead.

"My bad" helps people to do the right thing, take accountability, by easing the
process. To be honest, I'm not really sure how it works. It appears to
trivialize the fault by putting a juvenile face on it. In trade for a momentary
mischaracterization of the fault's gravity, the very responsible acceptance of
fault is quite a benefit, especially when we often find accusers (perhaps
unwittingly) portraying the fault with the opposing tendency of exaggeration.

I don't want to appear to be chastising, so I'll say that it is unclear to me
whether you meant to indicate all use of "my bad" as rubbish. However, it is
exactly for that lack of clarity that I felt it was important to demonstrate its
usefulness.

Humbly,
Re: "my bad" not necessarily bad - ngakmafaery - Jun. 24th, 2006 07:03 pm (UTC) - Expand
Re: "my bad" not necessarily bad - zotsf - Jun. 24th, 2006 08:01 pm (UTC) - Expand
Re: "my bad" not necessarily bad - ngakmafaery - Jun. 24th, 2006 08:23 pm (UTC) - Expand
Re: "my bad" not necessarily bad - zotsf - Jun. 24th, 2006 09:31 pm (UTC) - Expand
Re: "my bad" not necessarily bad - nullum - Jun. 24th, 2006 09:32 pm (UTC) - Expand
Re: "my bad" not necessarily bad - ngakmafaery - Jun. 24th, 2006 09:52 pm (UTC) - Expand
anotherdream
Jun. 23rd, 2006 08:22 pm (UTC)
Wonderful that it's gone, Abe. :) I realize how hard it can be to immediately take reports of adware through LJ seriously, seeing as Support receives false alerts of such almost on a daily basis. Thank you for getting it out of rotation.
foxfirefey
Jun. 23rd, 2006 08:27 pm (UTC)
IE + Windows + Icky websites = legions of computer users who require severe tech support!
(no subject) - jai_dit - Jun. 24th, 2006 09:17 pm (UTC) - Expand
(no subject) - foxfirefey - Jun. 24th, 2006 09:20 pm (UTC) - Expand
(no subject) - jai_dit - Jun. 24th, 2006 09:34 pm (UTC) - Expand
(no subject) - foxfirefey - Jun. 24th, 2006 09:36 pm (UTC) - Expand
(no subject) - jai_dit - Jun. 24th, 2006 09:37 pm (UTC) - Expand
(no subject) - foxfirefey - Jun. 24th, 2006 09:38 pm (UTC) - Expand
elfwreck
Jun. 23rd, 2006 08:39 pm (UTC)
Is this breach of contract on their part? Are they going to be sued, or otherwise penalized, for not following the ad requirements?

I understand it's not LJ's fault, and I'm glad you're fixing it quickly. But unless you take direct action against companies that break the rules, they'll continue to "sneak past" the limits that LJ and its users have agreed to.
soph
Jun. 23rd, 2006 09:44 pm (UTC)
I'm not sure how much LJ could do. Any action against the advertiser really needs to come from the ad company, since they're the ones who have a contract with the advertiser, not LJ.

(no subject) - elfwreck - Jun. 24th, 2006 03:20 am (UTC) - Expand
(no subject) - soph - Jun. 24th, 2006 05:27 am (UTC) - Expand
(no subject) - soph - Jun. 24th, 2006 05:29 am (UTC) - Expand
(no subject) - lumiere - Jul. 24th, 2006 02:51 pm (UTC) - Expand
alivicwil
Jun. 23rd, 2006 10:30 pm (UTC)
thank you!
I was at work yesterday when the errorsafe popup opened (repeatedly -- and it was stubborn too!)
It was so frustrating.
Am very happy that it's gone.
gemfyre
Jun. 24th, 2006 12:41 am (UTC)
I was wondering what the heck that thing was.

Is it relatively safe? I mean, it's not gonna crash my computer (heck, everything else does) or give me a virus or compromise my other virus/ad protection is it?
gemfyre
Jun. 24th, 2006 12:42 am (UTC)
P.S. It popped up like 5 minutes ago. Has it been removed yet, because if it has, the removal didn't work.
(no subject) - jamesd - Jun. 24th, 2006 06:31 am (UTC) - Expand
(no subject) - crucially - Jun. 24th, 2006 03:58 pm (UTC) - Expand
(no subject) - cwall - Jun. 24th, 2006 08:12 pm (UTC) - Expand
(no subject) - jamesd - Jun. 24th, 2006 08:28 pm (UTC) - Expand
(no subject) - jamesd - Jun. 24th, 2006 08:31 pm (UTC) - Expand
(no subject) - burr86 - Jun. 24th, 2006 09:39 pm (UTC) - Expand
(no subject) - jamesd - Jun. 25th, 2006 01:29 am (UTC) - Expand
(no subject) - barrytown - Jun. 25th, 2006 04:58 pm (UTC) - Expand
(no subject) - burr86 - Jul. 5th, 2006 06:11 am (UTC) - Expand
(no subject) - anotherdream - Jun. 24th, 2006 02:20 pm (UTC) - Expand
(no subject) - nullum - Jun. 25th, 2006 01:06 am (UTC) - Expand
jamesd
Jun. 24th, 2006 06:03 am (UTC)
Is this the first time an advertiser on LiveJournal has installed malware on user's systems?

What is LiveJournal doing to protect viewers of the site from this and worse malware installations, including outright taking over of their computers or theft of banking details?

Is LiveJournal considering legal action against the advertiser for the obvious breach of the advertising conditions?

Was this ad placement sold direct by LiveJournal or was it sold via a chain of resellers? If so, which ones?

Please keep us informed about the progress of legal and other moves against this advertiser and the chain of ad resellers who may have been involved in this incident.
testingljads
Jun. 24th, 2006 05:24 pm (UTC)
I'd like to echo those who ask for follow-up information on this.

Will LiveJournal change the way it takes advertisements to insure no advertiser can change an ad after approval?

Will LJ go back to GIF instead of flash ads?

Will LJ take measures agains the company who purchased this ad space from LJ (be it the company with the ad or an ad-providing company)?

Even while this is a distressing issue, it's also completely new and interesting in the world of LJ. I'm curious what will happen next.
cwall
Jun. 24th, 2006 07:40 pm (UTC)
I might be wrong, but don't the new terms of service disallow the use of ad blocking software? (see XVI, 17 of LJ Terms of Service)

May not be LJ's fault, but they are leaving users at the mercy of the screening policy which, as we have evidence, is not infallable.

My apologies, but I find this a bit hard to swallow. You're not only asking uses to "take it" but to change the configuration of their browsers just to use your site.

I use adblock so I can access the rest of the internet without this sort of thing happening. Feel free to delete my account now if you have an issue with this.
anotherdream
Jun. 24th, 2006 08:15 pm (UTC)
No, it does not. The previous version did, but it was retracted. The current TOS prohibits hiding ads on your pages by creating a custom style, or suchlike, but doesn't prohibit client-side solutions. (Although the standard disclaimer applies that I m not on the Abuse team and thus cannot know completely how to interpret the TOS. But this much has been said by site employees.)
(no subject) - cwall - Jun. 24th, 2006 09:09 pm (UTC) - Expand
(no subject) - jai_dit - Jun. 24th, 2006 09:30 pm (UTC) - Expand
(no subject) - cwall - Jun. 24th, 2006 09:39 pm (UTC) - Expand
(no subject) - burr86 - Jun. 24th, 2006 09:43 pm (UTC) - Expand
(no subject) - cwall - Jun. 25th, 2006 01:24 am (UTC) - Expand
(no subject) - burr86 - Jun. 25th, 2006 07:01 am (UTC) - Expand
(no subject) - foxfirefey - Jun. 25th, 2006 06:01 pm (UTC) - Expand
(no subject) - pheret1 - Jun. 25th, 2006 09:26 am (UTC) - Expand
(no subject) - anotherdream - Jun. 25th, 2006 09:29 am (UTC) - Expand
(no subject) - pheret1 - Jun. 25th, 2006 09:35 am (UTC) - Expand
(no subject) - foxfirefey - Jun. 24th, 2006 10:02 pm (UTC) - Expand
(no subject) - cwall - Jun. 25th, 2006 01:14 am (UTC) - Expand
remark
Jun. 24th, 2006 09:50 pm (UTC)
oh, abe! say it ain't so!

oh wait, it is so. thanks for telling us.
jaxadora
Jun. 25th, 2006 09:47 pm (UTC)
Just out of curiosity, which LJ generic layout works BEST with the ads?
foxfirefey
Jun. 25th, 2006 10:06 pm (UTC)
Decide for yourself. Just make sure to ad an extra badge ad above the skyscraper in your head, since they added another ad to the page since that was made. My vote goes with Dear Diary--you can see it as Sponsored+ at the_unadvocate.
(no subject) - bushkite - Jun. 27th, 2006 08:56 am (UTC) - Expand
bushkite
Jun. 27th, 2006 08:49 am (UTC)
Thank you so much!
It was a relief to know that I wasn't the only one affected - I know it doesn't make it any better, but at least it wasn't a lonesome thing!

Incidentally, I read somewhere in the comments here that Spybot S&D didn't pick this up for some. Well I ran a Norton scan which picked it up - it couldn't do anything about it but it did pick it up as a "non-viral threat." I then (at the suggestion of a friend) downloaded Spybot S&D and it not only picked it up - but was able to delete it.

The thing with ErrorSafe is, once it's got into your system, and unless you deal with it, it adds a value to a Registry key so that it multiplies every time you start up your PC!! Scary! Definitely one to nip in the bud!

Thank you LJ for blocking this nasty form of advertising!

desensitizeus
Jun. 27th, 2006 11:19 pm (UTC)
ick.
the ads on my lj are messing up my layout. i cant read any of my entries because and i dont know how to turn the ads off. i tried cheeking that "No thanks i dont want any ads." box but it didnt work.
burr86
Jun. 28th, 2006 07:05 am (UTC)
Re: ick.
Go to http://www.livejournal.com/manage/payments/, hit the button to switch to a free account, then hit the button to confirm, and then you're out. ;)
darkthronequeen
Jun. 30th, 2006 05:09 pm (UTC)
I just need to ask a question, and i cant find where else to ask this question at all.

Im having problems, i upgraded the account from basic, and i did not know that there were ads on the side, i CAN NOT have ads at all. I need to switch back to basic so i do not have the ads on the side.

Please please help, there is no way i can have it to where the ads are on the side, they really really need to go, i want to go back to the basic. How do i do that?
burr86
Jun. 30th, 2006 11:39 pm (UTC)
Go to http://www.livejournal.com/manage/payments/, switch out of the basic level, then click the button on the confirmation screen, and then you'll be set.
irishvampire13
Jul. 1st, 2006 06:20 am (UTC)
I don't give a damn about that. I just want you guys to get rid once and for all of the damned Skype ads. It DOES NOT fall under any of my categories.

(Yes, I know the Feedback option is available. But guess what? It suddenly DOESN'T WORK.)
foxfirefey
Jul. 3rd, 2006 07:48 am (UTC)
(Yes, I know the Feedback option is available. But guess what? It suddenly DOESN'T WORK.)

How is it not working? Is it currently broken, etc? I'm curious.
ashleaxo
Jul. 4th, 2006 03:25 pm (UTC)
Hi,

The ad's on my page are blocking my journal.. You have to scroll down to get to it. It looks really stupid. Can't you put them somewhere else on the page.
tupper16
Jul. 5th, 2006 06:37 pm (UTC)
hi yeah okay i flippin hate these adds..especially when they are on your lj page...its annoying they get in they way and they are ugly get rid of them! if it has something ot do with keeping lj free accounts then i dunno can we NOT put them on our actual site where ppl see them arg..can you feel my frustraition?
(no subject) - irishvampire13 - Aug. 11th, 2006 08:21 am (UTC) - Expand
bwings
Jul. 6th, 2006 03:20 pm (UTC)
Hello,
I am wondering if it would be at all possible to chose where the ads are displayed. Because when I lj-cut they shove my text over my background and then you can't read the text. If I could have it so that they show up on the left side for lj-cut's then that would be great. Or in the future I could decide where they pop up in general that would be awesome.
thanks in advance,
bwings.livejournal.com
shira
Jul. 14th, 2006 10:57 am (UTC)
Spam in my LJ email?
I don't know where else to post this, and please suggest somewhere else if there is a better place, but in regard to the advertising, I just wanted to say that I am extremely, extremely upset that ever since LJ went to sponsored accounts, my inbox attatched to my LJ email (shira@livejournal.com) is now flooded with SPAM every single day. Before LJ went to ads, I never got an email to this account, and now my private, friend-only email box is being filled on a daily basis.

I am far from the only one that I know that is having this problem, and some people are discussing it in their journals and on communities. So what is LJ doing about this, considering that now that we have advertisers, we also have advertisers raping LJ's list of member's emails to spam them?

Very unhappy.
burr86
Jul. 14th, 2006 04:51 pm (UTC)
Re: Spam in my LJ email?
Totally unrelated to ads on the site; the fact that it started when ads came on the site is unrelated, since it's been a problem with the @lj.com addresses for as long as I remember. The fact that you can add @lj.com to the end of a username to get an email address is something that spammers seem to have picked up on, so now all they need to do is just randomly screen-scrape any part of the site, pick up usernames, and then they've got more people to spam.

It's unfortunate, but there's nothing much that LJ can actually do about it; it's a separate group of people generating the spam altogether. If you want, you can disable your email alias (see the end of http://www.livejournal.com/support/faqbrowse.bml?faqid=113&view=full), but there's no way to stop the spam and still get legitimate messages. (We can't easily do server-side filtering, because LJ sometimes gets put on spam blacklists for sending out several hundred thousand notifications a day, and that'd mean that people's personal mail would also get blacklisted; we find that it's better to relay the spam, unfortunately, than to *not* send something that people actually wanted, you know?)
Re: Spam in my LJ email? - shira - Jul. 14th, 2006 04:55 pm (UTC) - Expand
Re: Spam in my LJ email? - ashkitty - Jul. 14th, 2006 06:53 pm (UTC) - Expand
Re: Spam in my LJ email? - burr86 - Jul. 14th, 2006 06:54 pm (UTC) - Expand
Re: Spam in my LJ email? - ashkitty - Jul. 14th, 2006 07:05 pm (UTC) - Expand
film102
Jul. 22nd, 2006 03:57 am (UTC)
I don't know where to leave my question
Is it possible to give someone a year of lj that the person may not use the present lj for? Like a gift certificate?

How does one go about doing it?

Lyn Carr
burr86
Jul. 23rd, 2006 09:05 am (UTC)
Re: I don't know where to leave my question
Yep, you can buy gift certificates -- check out http://www.livejournal.com/support/faqbrowse.bml?faqid=181 for more info. :)
lumiere
Jul. 24th, 2006 02:58 pm (UTC)
we're in the US, so we aren't running into the problem ourselves, but it's your reports that are helping us figure out what's going on.

To the extent that you sell targeted advertising you should have some level of in-house testing for each target segment. And you should be able to use that in-house testing with random or selected ads.

You should have the infrastructure to reproduce this kind of problem on demand.
kittycatmew
Aug. 10th, 2006 11:13 pm (UTC)
Sorry, off-topic but...
Just wanted to say that I am not that happy with these 300x250 box ads.
I tried customizing where I want the ads to be but I keep getting those square ones.
Is there any way I can get back the horizontal ones on my profile page?
irishvampire13
Aug. 11th, 2006 08:20 am (UTC)
Re: Sorry, off-topic but...
I agree; they're pathetic and distracting. [See below]
irishvampire13
Aug. 11th, 2006 08:18 am (UTC)
I'll give you a problem to solve.

Fix your Ad Placement schemes so that they only appear on the bottom of the page. And make sure that they are only the long, skinny ads. An ad that was a perfect square has utterly fucked up my profile.

And rid the site once and for all of the Skype ads. Or else give Free users the right to have fifteen icons and their own customizable moodthemes. I've been with this site for two years. Free members who've been around that long deserve more benefits than Paid users who've been around for a mere month.
irishvampire13
Aug. 11th, 2006 08:19 am (UTC)
Oh, and make sure that you actually pay attention to complaints. We have the right to be heard.
( 85 comments — Leave a comment )

Profile

No Pops Devil version
lj_ads
LiveJournal Sales Team

Latest Month

January 2007
S M T W T F S
 123456
78910111213
14151617181920
21222324252627
28293031   
Powered by LiveJournal.com
Sponsored by Cisco